Please also check our help page: https://www.art-of-war.jp/help
* About figures
We do not offer return, repair, or refund service. **Including limited products and pre-order products
However, please open the package within 7 days of receiving the product, and if the product is found to be defective or damaged in shipping, this will not be the case.
This case, please contact us in 7 days after the package arrives.
Please note that we will not be able to accept any items that arrive more than 7 days after the product has been delivered.
In case of initial defects or shipping damage, we will exchange the product for a good one or other method.
We will consider how to respond depending on the situation. First, please contact us with a photo of the damaged part.
Please be sure to keep the outer box and packaging, as they will be needed when returning the product.
In order to protect against further shipping damage or loss problems during return shipping,
we may need to request that customers repair any minor shipping damage themselves.
In that case, we will grant you points as a thank you for your cooperation.
Our statues are handmade and limited production items. Therefore, we want to minimize the amount of cargo traffic as much as possible.
We appreciate your cooperation.
Please note that our products are handmade, so there may be individual differences.
The individual difference is not an initial defect.
ART OF WAR Office (Kenshin Co., Ltd.): assist@art-of-war.jp
* For products other than figurines
Returns must be unused items that are claimed within one week of receipt.
However, the customer is responsible for all costs related to return shipping, etc.
Returns will not be accepted in the following cases
a.) Products that have been in our warehouse for more than 7 days after receipt.
b.) Merchandise that has been damaged or altered by the customer. （Merchandise that has been damaged or tampered with by the customer (including the product and its packaging)
c.) Merchandise that has been used at least once.
* About figures
We do not offer return, repair, or refund service. **Including limited products and pre-order products
However, please open the package within 7 days of receiving the product, and if the product is found to be defective or damaged in shipping, this will not be the case.
This case, please contact us in 7 days after the package arrives.
Please note that we will not be able to accept any items that arrive more than 7 days after the product has been delivered.
In case of initial defects or shipping damage, we will exchange the product for a good one or other method.
We will consider how to respond depending on the situation. First, please contact us with a photo of the damaged part.
Please be sure to keep the outer box and packaging, as they will be needed when returning the product.
In order to protect against further shipping damage or loss problems during return shipping,
we may need to request that customers repair any minor shipping damage themselves.
In that case, we will grant you points as a thank you for your cooperation.
Our statues are handmade and limited production items. Therefore, we want to minimize the amount of cargo traffic as much as possible.
We appreciate your cooperation.
Please note that our products are handmade, so there may be individual differences.
The individual difference is not an initial defect.
ART OF WAR Office (Kenshin Co., Ltd.): assist@art-of-war.jp
* For products other than figurines
Returns must be unused items that are claimed within one week of receipt.
However, the customer is responsible for all costs related to return shipping, etc.
Returns will not be accepted in the following cases
a.) Products that have been in our warehouse for more than 7 days after receipt.
b.) Merchandise that has been damaged or altered by the customer. （Merchandise that has been damaged or tampered with by the customer (including the product and its packaging)
c.) Merchandise that has been used at least once.