Shopping Guide

How to order from this site?

Please read the shopping steps below and confirm the CAUTIONS before your purchase.

Step 1
Find the product and click "Add to Cart" to start your order/pre-order.

Step 2
Insert the number of quantity needed and click “Check Out”.
*If you would like to continue shopping other products, please click “Buy More!”.

Step 3
"Sign in" to your account.
New Customer is suggested to “Create My Account” in order to gain points return for next purchase. You can also “Checkout as Guest”.
Fill in your information of delivery address and e-mail address all in English Characters.
Please provide a correct delivery address and confirm carefully, otherwise the product will be sent to the wrong place.
Click “Next” and go to Delivery Details page.

Step 4
If you want the product to be sent to another address, please click “Add/Click” and add another delivery address, and please remind us about this change in “Remarks”.
In order to have a smooth transaction and decrease cancellation cases, please read this shopping guide thoroughly and confirm all the informations of the product before purchase. Choose "Yes" and click "Next" means you are aware of the conditions relating to your order and agree to pay all fees for which you are liable.
After check “Yes”, click “Next” and go to Payment Option page.

Step 5
Please read the explanations carefully and choose a payment method.
Click “Next” and go to the Confirm Page.
You can use the points in your account and coupon code we offered at this page.
Please confirm all the information and click “Purchase” to finish this order.

Step 6
If you chose "PayPal" as payment method, please click the orange button and go to PayPal page to settle the payment instantly.
If you chose "Private Invoice" as payment method, we will contact you in 3 business days after we confirm the order. It will be helpful if you can note us about your requests in “Remarks” or from “Inquiries” before you order the items.
(Our office time: Tuesday-Saturday 10:00-19:00 JPT)

CAUTIONS FOR SHOPPING FROM THIS SITE
1. Shipping Cost
If you order more than 2 items, we will confirm whether they can be combined or not, according to the weight and size of the product.
Please put enough allowance in your budget consideration just in case they are not combinable. If you are not sure then, please contact us first before ordering so that we can offer you the appropriate quotation for the whole shipment.

2. Use of User ID and Password
Registered users are able to use the ID and Password from the next order. We allow one customer to subscribe one ID, therefore please remember the ID and Password. If you forget your password or ID, please contact us from Inquiries with any personal information to confirm your identity and we will reset your password to “0000”.

3. Installment Plan
We offer monthly installment plans only for price over 40,000 JPY products.
In the installment plan, every payment should be over 20,000 JPY, and the total amount includes shipping cost must be settled within 1 month after the item is ready for shipping.

4. Due Date for Payment
Every payment should be settled in 7 days after order confirmed or invoices informed to customers. Any delay of the payment may cause the cancellation of your order. If we cancel an order which is partly paid, the paid amount will not be refunded under any circumstances.

5. Cancel Request
We are able to accept cancel request only for unpaid orders.
If customer has paid or partly paid for the item but wish to cancel the order by personal reasons, we will not refund any of the paid amounts. Also, we will not accept further order/pre-order from customers who have multiple cancellation records, please do consider carefully before order.

6. Black List
We will not accept order/pre-order from customers who have over 3 cancellation/unpaid records in the past 12 months.
We will block the account if we receive invalid orders/pre-orders from the same IP address for over 3 times. Please do not use invalid e-mail address or personal information to try order/pre-order from this site. If you have any questions or concerns about the item, please contact us before purchase.

7. Product Images
All the products images in this site are sample pictures. The exact product may have differences to the sample images.

Shipping and Handling Cost Check List (EMS only.)

1. Shipping Method
We only offer EMS as shipping method. However, if you have any special requests, please contact us from Inquiries before order.

2. Shipping Cost
Shipping cost will be automatically calculated by system only for "In stock" items.
For pre-order items, shipping cost will be charged separately when the item is ready for shipping.

3. Status Tracking
Online tracking is available for EMS.
Japan Post's net service is available for checking the status of your package.
Click Here
*Sometimes there will be a delay on checking the instant status.
We suggest every customer to check the status on the Official Site of your country's Post Office.

4. Handling Fee will be charged for "Every Package".

EMS Shipping & Handling Cost Check List
*coming soon

5. Extra Fee Charging
We will charge extra fee for items which cannot be delivered to customers within 1 month after ready for shipping.
The extra fee = 1 month’s storage fee + 300 JPY extra handling fee
* The storage fee will be calculated according to the package size
* Extra fee only happens for delivery delay caused by customers’ personal reasons.
For example:
1. Cannot finish the final payment after the item is ready for shipping for over 1 month.
2. Go to travel for over 1 month and cannot find anyone to pick the item.
We will cut off the same points from customers’ account if the Extra Fee needs to be charged. If there are not enough points on customers’ account, we will charge from customers’ next purchase.

About Tax & Customs

Prices include tax. No additional taxes will be added on checkout.

All the price and shipping cost on this site is exempted from taxation.

However, you may be required to pay customs fees when receiving foreign shipments.
Please keep this in mind when placing orders at our store.

ART OF WAR unfortunately has no control over any fees/taxes levied by your country's government.
We are by law unable to undervalue shipments and therefore cannot fulfill any such requests to do so.
All orders will be marked with the full value of contents written on an invoice attached to the outside of the parcel.
We are also unable to put the invoice documents inside parcels, or ship orders without an invoice.

Thank you very much for your understanding and cooperation.
If you have any concerns or questions, please feel free to contact us from inquiries.

Payment

Credit Card

Bank Transfer

Beneficiary Bank: Sumitomo Mitsui Banking Corporation, Ginza Branch

Bank Code: 0009-026

Account Type: Ordinary Savings Account

Beneficiary Account No.: 7516923

Name of Company: KENSIN CO., LTD

Beneficiary Bank: Sumitomo Mitsui Banking Corporation, Ginza Branch
Bank Code: 0009-026
Account Type: Ordinary Savings Account
Beneficiary Account No.: 7516923
Name of Company: KENSIN CO., LTD

Company Address: B1/F, Nihonbashi Yuwa Bldg., 3-3-8 Hongokucho, Nihonbashi, Chuo-ku, Tokyo 103-0021, Japan
Beneficiary Bank Address: 6-10-15 Ginza, Chuo-ku, Tokyo, Japan
Swift Code: SMBCJPJT XXX

Coupon & Points Usage

Coupon System

We will offer coupons to some customers for some specific reason.
For example: customers who feedback to our questionaire.

How to use the coupon:
1. Go into the order/pre-order process.
2. When you are at "STEP 4 Confirm", you will see a blank for you to input the "Coupon Code".
3. Input the "Coupon Code" we offered, and click "Apply Discount" below.
4. You will see the total amount of your purchase has been changed.
5. If there is any problem, please stop the purchase and contact us first.

Notice:
We are not able to use the coupon instead of any customer.
Please order the item and use the coupon from our homepage.
Please keep the Coupon Number and use it before expiration.

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Points System

1. We offer 500 Points for every new register.
2. Every customer should not have over one account.
3. All points will gone if you do not purchase anything from this site for over 3 years.
4. For bank transfers, 4% of the product total is given in points. (Gold members and above) Regular members receive 2% points.
5. Shipping & Handling cost will not be calculated for returning points.
6. For every purchase, you can use points from 100 p to 100000 p.
7. Sometimes Extra Points will be added for campaigns or new product release, please take the chances.
8. This policy may change without notification. Thank you for your understanding.

Purchase Point

When paying by credit card

For normal member or those without login, we don't offer point.
For gold and higher rank customers, we offer 20point with each 1000JPY payment.

The point will added to your account automatically.


When paying by bank transfer

For normal member, we offer 20point with each 1000JPY payment.
For gold member, we offer 20point with each 1000JPY payment.
For diamond and platinum member, we offer 20point with each 1000JPY payment.

The point will added to your account after we confirm the bank transfer.

System Requirements

Internet Browser

iOS 14.0 or higher: Safari

Android 8 or higher: Chrome

Windows: Microsoft Edge, Firefox, Google Chrome

Mac macOS 11 or higher: Safari, Firefox, Google Chrome

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SSL

This website uses SSL to send and receive data safely over the internet.
SSL is a data encryption system used to protect your privacy.

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