Terms & Conditions
- Shop information
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KENSIN Co., LTD(ART OF WAR)
- Address
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〒103-0021 Nihonbashi Yuwa Blg.B1, 3-3-8 Hongokucho,Nihonbashi,Chuo-ku,Tokyo,Japan
- Phone
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- FAX
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- Contact person
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KENSIN Co., LTD
- Shipping & Handling
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【Handling cost】We take 1000JPY(Accessories etc.) - 3000JPY(Statue) for each order.
【Shipping cost】You should pay for the shipping cost. The cost will depending on the weight and shipping area, and will be announced individually by e-mail after the order is placed.
For those shipping within Japan, please check.
【Bank transfer fee】You should pay for the bank transfer fee.
- Terms of payment
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Payment should be made within one weeks after the order is placed or we will cancel your order.
Repeated cancellations before payment may result in blacklisting.
- How to Order
- Shipping timeframe
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Please check the Estimated Delivery Date in the Product Informaion before you order/pre-order the item.
- Payment
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Credit Card, Bank Transfer
- Exchanges/returns/cancellations
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We do not offer return, repair, or refund service.
If the product has any problem, please contact us in 7 days after the package arrives.
Repeated cancellations before payment may result in blacklisting.
However, please open the package within one week of receiving the product, and if the product is found to be defective or damaged in shipping, this will not be the case.
If this problem occurs, please contact us first : assist@art-of-war.jp
Please note that our products are handmade, so there may be individual differences.
The individual difference is not an initial defect.
Please understand this.
- Return policy
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Please also check our help page: https://www.art-of-war.jp/help
* About figures
We do not offer return, repair, or refund service. **Including limited products and pre-order products
However, please open the package within 7 days of receiving the product, and if the product is found to be defective or damaged in shipping, this will not be the case.
This case, please contact us in 7 days after the package arrives.
Please note that we will not be able to accept any items that arrive more than 7 days after the product has been delivered.
In case of initial defects or shipping damage, we will exchange the product for a good one or other method.
We will consider how to respond depending on the situation. First, please contact us with a photo of the damaged part.
Please be sure to keep the outer box and packaging, as they will be needed when returning the product.
In order to protect against further shipping damage or loss problems during return shipping,
we may need to request that customers repair any minor shipping damage themselves.
In that case, we will grant you points as a thank you for your cooperation.
Our statues are handmade and limited production items. Therefore, we want to minimize the amount of cargo traffic as much as possible.
We appreciate your cooperation.
Please note that our products are handmade, so there may be individual differences.
The individual difference is not an initial defect.
ART OF WAR Office (Kenshin Co., Ltd.): assist@art-of-war.jp
* For products other than figurines
Returns must be unused items that are claimed within one week of receipt.
However, the customer is responsible for all costs related to return shipping, etc.
Returns will not be accepted in the following cases
a.) Products that have been in our warehouse for more than 7 days after receipt.
b.) Merchandise that has been damaged or altered by the customer. （Merchandise that has been damaged or tampered with by the customer (including the product and its packaging)
c.) Merchandise that has been used at least once.
- Privacy Policy
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1. What information do we collect?
We collect information from you when you register on our site, place an order or subscribe to our newsletter.
When ordering or registering on our site, as appropriate, you may be asked to enter your name, e-mail address, mailing address or and phone number.
2. What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To improve our website
(We continually strive to improve our website offerings based on the information and feedback we receive from you.)
To improve customer service
(Your information helps us to more effectively respond to your customer service requests and support needs)
To send periodic emails
(The email address you provide for order processing, may be used to send you information and updates pertaining to your order, in addition to receiving occasional company news, updates, related product or service information, etc.)
3. How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to keep the information confidential.
4. After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
5. Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.
6. Third party links
Occasionally, at our discretion, we may include or offer third party products or services on our website. These third party sites have separate and independent privacy policies. We therefore have no responsibility or liability for the content and activities of these linked sites. Nonetheless, we seek to protect the integrity of our site and welcome any feedback about these sites.
7. Online Privacy Policy Only
This online privacy policy applies only to information collected through our website and not to information collected offline.
8. Your Consent
By using our site, you consent to our web site privacy policy.
9. Changes to our Privacy Policy
If we decide to change our privacy policy, we will update the Privacy Policy modification date below. This policy was last modified on June 11th, 2014