KENSIN Co., Ltd requires every customer who visit this site of ART OF WAR & ART KENSIN to read and confirm all the policy and instructions of this Shopping Guide before purchasing.Any requests, inquiries or claims which can be considered as customer's unawareness of the policy and instructions stated in this Shopping Guide may not be accepted and replied.

1 HOW TO ORDER

*Step 1 Shopping Cart

Please confirm this Shopping Guide and the product information at first before purchasing or sending us any inquiries.

Check the product if it is available, and confirm all the details including:

a. product price
b. shipping and handling cost. (please go to Shopping Guide to check the DHL shipping cost list)
c. estimated delivery date
d. product information and description
e. product sample images
f. options

Click "Add to Cart" to start the order/pre-order process.
Insert the number of quantity needed and click “Check Out”.
If other products are needed, please click “Buy More!” to continue shopping.



*Step 2 Customer Information

"Sign in" to registered account, or click “Checkout as Guest” to continue.

New Customer is suggested to “Create My Account” in order to gain points from every purchase.
Please provide a correct delivery address and confirm it carefully, otherwise the product will be sent to the wrong place.
*Only 26 English Characters can be recognized by this system.
(Please do not use characters and letters from other languages like French, Spanish, Swedish, and Chinese.)
Confirm the information and click “Next”, go to Delivery Details page.


*Step 3 Delivery Details

If product needs to be sent to another address, please click “Add/Click” in "Recipient" and add another delivery address, and please remind us about this change in “Remarks”.
If the delivery address is same to the registered information, please do not add or change any information in "Recipient"

Attention (in the Feedback column)
In order to have a smooth transaction and decrease cancellation cases, we require customers to confirm this Shopping Guide thoroughly and confirm all the informations of the product again before purchase.

Choose "Yes" in the column means customer is aware of the conditions relating to the order and agree to pay all fees for which customer is liable, including shipping & handling cost, customs and extra storage fees which may happen before the shipment.
Check “Yes” and click “Next”, go to Payment Option page.



*Step 4 Payment Options

Please read the explanations of the 2 payment methods carefully and choose one as payment method.

Click “Next” and go to the Confirm Page.
Points and Coupon can be used at this page.

Please confirm all the information and click “Purchase” to finish this order.
*Please pay for the handling fee by your own.

2 CAUTIONS FOR SHOPPING

1. Shipping Cost
If more than 2 items ordered, we will confirm whether they can be combined or not, according to the weight and size of the product.
Please put enough allowance in your budget consideration just in case they are not combinable.
If you are not sure then, please contact us first before ordering so that we can offer the appropriate quotation for the whole shipment.


2. Usage of User ID and Password
Registered users are able to use the ID and Password from next time.
We allow one customer to subscribe one ID, therefore please remember the ID and Password.
If password or ID is lost, please contact us from Inquiries with any personal information to confirm the identity and we will reset the password to “0000”.


3. Due Date for Payment
Every payment must be settled in 7 days after order confirmed, or invoice be informed.
Any delay of the payment may cause the cancellation of the order.
If we cancel an order which is partly paid, the paid amount will not be refunded under any circumstances.


4. Cancel Request
We are able to accept cancel request only for unpaid orders.
If customer has paid or partly paid for the item but ask for a cancellation by personal reasons, we will not refund any of the paid amounts.
Also, we will stop offering installment plans or refuse new order/pre-order from customers who have multiple cancellation records in one year, please do consider carefully before order.


5. Black List
We will block the account if we receive invalid orders/pre-orders from the same IP address for over 3 times. Please do not use invalid e-mail address or incorrect personal information to try a order/pre-order from this site.
If there are any questions or concerns, please contact us before purchase.


6. Exchanges/returns/cancellations
We do not offer return, repair, or refund service.
If the product has any problem, please contact us in 7 days after the package arrives.

However, please open the package within one week of receiving the product, and if the product is found to be defective or damaged in shipping, this will not be the case.
If this problem occurs, please contact us first : assist@art-of-war.jp
Please note that our products are handmade, so there may be individual differences.
The individual difference is not an initial defect.
For details, please refer to the “Product Problems” section.


7. Product Images
All the products images in this site are sample pictures.
Since our products are hand painted figure, the exact product may looks different to the sample images.

8. Serial Numbers Of The Limited Edition Statues
The serial numbers of the statues are randomly assigned. So basically we are not able to accept any requests.


9. About Second Market
We will not respond to any inquiries about our products you have purchased outside of our direct sales, such as on the second market.
Please understand it.


Our office time: Tuesday-Friday, 10:00-19:00 JPT