KENSIN Co., Ltd requires every customer who visit this site of ART OF WAR & ART KENSIN to read and confirm all the policy and instructions of this Shopping Guide before purchasing.Any requests, inquiries or claims which can be considered as customer's unawareness of the policy and instructions stated in this Shopping Guide may not be accepted and replied.
1 HOW TO ORDER
*Step 1 Shopping Cart
Please confirm this Shopping Guide and the product information at first before purchasing or sending us any inquiries.
Check the product if it is available, and confirm all the details including:
- a. product price
- b. shipping and handling cost. (please go to Shopping Guide to check the EMS shipping cost list)
- c. estimated delivery date
- d. product information and description
- e. product sample images
- f. options
Click "Add to Cart" to start the order/pre-order process.
Insert the number of quantity needed and click “Check Out”.
If other products are needed, please click “Buy More!” to continue shopping.
*Step 2 Customer Information
"Sign in" to registered account, or click “Checkout as Guest” to continue.
New Customer is suggested to “Create My Account” in order to gain points from every purchase.
Please provide a correct delivery address and confirm it carefully, otherwise the product will be sent to the wrong place.
*Only 26 English Characters can be recognized by this system.
(Please do not use characters and letters from other languages like French, Spanish, Swedish, and Chinese.)
Confirm the information and click “Next”, go to Delivery Details page.
*Step 3 Delivery Details
If product needs to be sent to another address, please click “Add/Click” in "Recipient" and add another delivery address, and please remind us about this change in “Remarks”.
If the delivery address is same to the registered information, please do not add or change any information in "Recipient"
Attention (in the Feedback column)
In order to have a smooth transaction and decrease cancellation cases, we require customers to confirm this Shopping Guide thoroughly and confirm all the informations of the product again before purchase.
Choose "Yes" in the column means customer is aware of the conditions relating to the order and agree to pay all fees for which customer is liable, including shipping & handling cost, customs and extra storage fees which may happen before the shipment.
Check “Yes” and click “Next”, go to Payment Option page.
*Step 4 Payment Options
Please read the explanations of the 2 payment methods carefully and choose one as payment method.
Click “Next” and go to the Confirm Page.
Points and Coupon can be used at this page.
Please confirm all the information and click “Purchase” to finish this order.
*Our office time: Tuesday-Saturday, 10:00-19:00 JPT
2 CAUTIONS FOR SHOPPING
1. Shipping Cost
If more than 2 items ordered, we will confirm whether they can be combined or not, according to the weight and size of the product.
Please put enough allowance in your budget consideration just in case they are not combinable.
If you are not sure then, please contact us first before ordering so that we can offer the appropriate quotation for the whole shipment.
2. Usage of User ID and Password
Registered users are able to use the ID and Password from next time.
We allow one customer to subscribe one ID, therefore please remember the ID and Password.
If password or ID is lost, please contact us from Inquiries with any personal information to confirm the identity and we will reset the password to “0000”.
3. Installment Plan
We offer monthly installment plans only for price over 40,000 JPY products.
In the installment plan, every payment should be over 20,000 JPY, and the total amount includes shipping cost must be settled within 1 month after the pre-order item is ready for shipping.
Also, we will charge 4% of PayPal charge in each installment plan payment or payment for two times. Please kindly choose installment plan after knowing 4% of PayPal charge is included in each installment payment.Moreover, we will stop to accept customer's new order or installment request once the customer has over 2 items unfinished paying.
4. Due Date for Payment
Every payment must be settled in 7 days after order confirmed, or invoice be informed.
Any delay of the payment may cause the cancellation of the order.
If we cancel an order which is partly paid, the paid amount will not be refunded under any circumstances.
5. Cancel Request
We are able to accept cancel request only for unpaid orders.
If customer has paid or partly paid for the item but ask for a cancellation by personal reasons, we will not refund any of the paid amounts.
Also, we will stop offering installment plans or refuse new order/pre-order from customers who have multiple cancellation records in one year, please do consider carefully before order.
6. Black List
We will block the account if we receive invalid orders/pre-orders from the same IP address for over 3 times. Please do not use invalid e-mail address or incorrect personal information to try a order/pre-order from this site.
If there are any questions or concerns, please contact us before purchase.
7. Product Images
All the products images in this site are sample pictures.
Since our products are hand painted figure, the exact product may looks different to the sample images.
3 SHIPPING METHOD
1. Shipping Method
Generally we require customers to choose EMS as shipping method.
If there are any special reasons, or for customers' personal requests, SAL or Surface is also available.
However, if the package be shipped by SAL or Surface, we will not take any responsibility if the item broken or lost during the long period of shipment.
- EMS: 3-7 days ; most safe way
- SAL: 20-30 days; not very safe way
- Surface: 60-70 days; dangerous way
2. Shipping & Handling Cost
Shipping cost will be automatically calculated by this system only for "In stock" items.
For most of the pre-order items, shipping cost will be charged separately after we get the total weight of the package.
We will send another invoice to charge for the shipping & handling cost when the items are finished.
Please kindly note about this cost before purchasing any pre-order items.
3. Shipping Status Tracking
Online tracking is available for EMS.
Japan Post's net service is available for checking the status of the package.
*Sometimes there will be a delay on checking the instant status.
We also suggest every customer to check the status on the Official Site of customer's local Post Office.
4. EMS Shipping & Handling Cost Check List
*Handling Fee will be charged for "Every Package".
5. Extra Charging Fee
We will charge extra fee for items which cannot be delivered to customers within 1 month after ready for shipping.
The extra fee = 1 month’s storage fee + 300 JPY extra handling fee
*The storage fee will be calculated according to the package size
*Extra fee only happens for delivery delay caused by customers’ personal reasons.
- Cannot finish the final payment after the item is ready for shipping for over 1 month.
- Go to travel for over 1 month and cannot find anyone to pick the item.
We will cut off the same points from customers’ account if the Extra Fee needs to be charged.
If there are not enough points on customers’ account, we will charge from customers’ next purchase or resend the invoice for last payment.
6. Tax & Customs
All the price and shipping cost on this site is exempted from taxation in Japan.
However, customer may be required to pay customs fees when receiving foreign shipments.
Please keep this in mind when placing orders at our store.
ART OF WAR unfortunately has no control over any fees/taxes levied by your country's government.
We are by law unable to undervalue shipments, also unable to put the invoice documents inside parcels, or ship orders without an invoice.
If the product be returned because customer refuses to pay for the customs, we will not resend the product nor refund for any part of the payment.
If you have any concerns or questions, please feel free to contact us from "Inquiries" at any time.
(Latest Update: 2015, February.)